HEARING CARE IN eMALAHLENI
Noticing a change in your hearing, or concerned about someone you love? Start with a question for Zelna Cloete, an audiologist at Spec-Savers Highveld Mall Audiology.
UNDERSTAND YOUR HEARING
Hearing changes can be easy to overlook. You might notice yourself:
These experiences can be associated with hearing difficulties, but they do not establish a diagnosis. An assessment can help you understand your hearing and discuss suitable next steps.
You don’t need to know which appointment to choose before asking a question.
Explore your next step01 / MEET ZELNA
Zelna Cloete brings more than 20 years of audiology experience to her work at Spec-Savers Highveld Mall Audiology, with a passion for helping people connect through better hearing.
If you have noticed a change in your hearing, are looking into a hearing test for someone close to you, or need help with an existing hearing aid, you can contact Zelna to ask where to begin.
Call Zelna02 / SERVICES
Explore hearing care at Spec-Savers Highveld Mall Audiology. Ask Zelna for help choosing your appointment.
Diagnostic hearing tests provide a more detailed assessment of hearing. Free hearing screenings are also available for people over 12. A screening is different from a diagnostic test.
Unsure about the cost, the visit or an appointment for a child? Start with your questions.
Request an appointmentAsk Zelna about earwax removal, what the visit involves and available appointment times.
Ask about this serviceHearing-aid cleaning and accessories help you care for your devices. Speak to the team about support for your current hearing aids.
Ask about this serviceExplore noise protection and musician earplugs. Ask Zelna about options for your needs.
Ask about this service03 / WHAT TO EXPECT
It’s understandable to feel unsure about a first visit. You can start by asking about the cost, how long to allow and what the assessment involves.
Ask for Zelna at the branch. Whether you’re asking for yourself or someone you love, you don’t need to have all the answers.
Ask which appointment is suitable, what it costs, how long it takes and whether you need to prepare or bring anything.
You can call the branch or use the online request route when you feel ready. Confirm the appointment type and time with the practice before travelling.
04 / GOOD TO KNOW
Questions about your child, the cost or hearing aids are welcome. You can ask before deciding on an appointment.
Email a practical questionIt’s understandable to want a clear next step for your child. Call the branch and ask for Zelna before booking. Tell her your child’s age and ask whether the practice offers a suitable assessment. The over-12 age rule below applies to free screening; it does not tell you whether a younger child can have a diagnostic assessment here. If booking online, ask whose details to enter.
Knowing what to expect can make a first visit feel easier. Ask Zelna to explain what your appointment involves, how long to allow and whether to bring anything or prepare beforehand. Confirm the type of assessment and fee before your visit.
Of course. You can explain what worries you and ask how assessment results and possible next steps are discussed. You don’t need to choose a device to ask a question. Call and ask for Zelna to talk about where to begin.
Yes. You can ask about a change in your hearing even if you are still managing everyday conversations. An assessment can help you understand your hearing and discuss possible next steps. If you are unsure where to begin, call Zelna with a question.
No. A screening is a brief check that may indicate whether further assessment is needed. A diagnostic hearing test is a more detailed assessment. Free screenings are available for people over 12. Ask about eligibility and diagnostic-test fees before booking.
Call Zelna on 013 692 4347 at Spec-Savers Highveld Mall Audiology and ask to speak with her about choosing between a screening and a hearing test.
Yes. It’s reasonable to want to know the cost before making plans. Ask Zelna about the fee for your appointment, payment arrangements and how your medical-aid benefits may apply. The free screening offer does not mean every hearing test is free.
You’ll find Spec-Savers Highveld Mall Audiology at Shop 1, Highveld Mall, corner of the N4 and Mandela Street, eMalahleni (formerly Witbank). See the branch directions.
The hours below are the branch’s published trading hours, not Zelna’s confirmed consultation schedule. Please call to check appointment availability.
05 / FIND US
Shop 1, Highveld Mall
Corner N4 & Mandela Street
eMalahleni (formerly Witbank)
Mpumalanga, 1035
These are store hours. Please confirm Zelna’s appointment times with the practice.
YOUR NEXT STEP
Ask about the appointment, fees or what to expect—or request an appointment if you feel ready.
The next link opens the Spec-Savers website for Highveld Mall Audiology. Its first step asks for your name, cellphone number and email address; the ID number is optional. Email is used for booking confirmation and changes.
Prefer to talk, don’t use email or find the form difficult? Call the branch and ask for Zelna. For a child’s visit, ask about suitability and whose details to enter before using the form.
Continue to Spec-SaversYour appointment is confirmed only when the practice confirms it.
This is the Spec-Savers Highveld Mall Audiology number; ask to speak with Zelna. Please do not send medical records or ID numbers by email.
